FAQs - Payments & Policies
When is payment due for my order?
A 25% deposit is required upon confirmation of order for reserved items. Complete reservation balance must be paid three (3) prior to delivery. Please note that orders will not be released for delivery without confirmation of payment. Our drivers cannot accept payment upon delivery.
What is your sales tax policy?
A 6% sales tax of the total reservation fee will be applied. The reservation fee is the total of all payments made towards the rental.
Do I need to clean/launder my rentals prior to pick up?
When renting dinnerware, glassware, silverware, trays, bowls, serving pieces, etc. we ask that you please return them in the crates and racks in which they are delivered and remove any excess debris by scraping or rinsing off the equipment prior to returning.
If you rented linens, please do not attempt to wash or dry them. Please remove any food, menus, favors, etc. from the linens before packing them for pick up. If linens become wet while in your possession, please allow them to air dry and then place the dirty linens in the linen bag(s) provided.
Please be sure to remove any food/pots/pans from cooking equipment prior to pick up.
I have an international (non-U.S.) billing address. How do I process payment for my event?
Please email info@dalissaevents.com with your Event number and billing address so they can assist with special processing. Please do not email any credit card numbers.
What types of payment methods do you accept?
If you are placing your order online, we only accept credit cards (Visa, American Express, MasterCard, and Discover).
What is your cancellation policy?
You may cancel your order any time up until seven (7) business days prior to delivery. Please note, deposits are not refundable. Cancelling your order or removing items from your order seven (7) business days prior to delivery will incur a restocking fee equal to 50% of the price of the items cancelled or removed. Cancelling your order on the day of delivery will result in a 100% cancellation fee.
My business or event is tax exempt. How can I reflect this on my order?
Please email your tax exempt certificate to our Accounting team at info@dalissaevents.com.
What is your standard rental period?
The price of our rental equipment includes a 24-hour rental period. Should you need to keep our products longer than 24-hours, additional charges will apply.
What happens if I don’t use part of my rental order?
We do not issue refunds for any unused products.
What is the Damage Waiver Fee?
The Damage Waiver is an additional fee of 8 percent of your total rental order ( reservation fee.) The Damage Waiver is required upon confirmation. You are liable for the replacement cost of damaged or lost items. A Damage Waiver is available to protect you from damage due to accidental scratches. No loss of any type will be covered.
What the damage waiver IS:
• Waives you of liability for rented items that are returned damaged due minor damages such as scratches. You must return all broken or damaged items and other such evidence that we may reasonably require.
• Must be accepted prior to your taking possession of the rented items.
• Is secondary to your own insurance. Some homeowner and business insurance may cover you for damage to rented items in the event of a sizable claim. If waiver is declined you must add us to your insurance for the duration of the period in which rental items are in your possession.
What the damage waiver is NOT:
• Coverage for damage due to neglect, abuse or misuse. If deemed necessary by the rental company, you agree to furnish a police report upon their request.
• Coverage for loss.
What happens if I break or misplace something?
You may incur additional charges for broken or missing items upon pick up. If an item is missing or broken upon delivery, please notify your delivery driver or contact us by email info@dalissaevents.com, or by phone at (301)-944-0247 as soon as possible.